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Shipping and Returns

We currently only ship within the United States. Free standard shipping is available on all orders to the 48 contiguous states in the U.S. (excluding residents of Alaska, Hawaii, overseas military installations, Puerto Rico, and other U.S. Territories).

If you’re outside of the 48 U.S. contiguous states, your shipping fee will be calculated at checkout.

It typically takes 1 business day to process your order and another 5-7 business days via standard shipping for your package to arrive at your destination. It can take up to 10 business days on rare occasions.

 

Shipping timelines and cutoffs are based on shipping estimates provided by UPS, USPS, FedEx, and any other carriers we may use. Please note that we cannot control or be liable for any delays nor guarantee any delivery dates due to circumstances beyond our control (i.e. weather-related, acts of God, natural disasters, or other carrier-related delays).

We ship orders Monday through Friday, and any orders placed after 1 p.m. PST will be processed the following business day.

Need your order faster? Or maybe you simply can’t wait for better sleep? We get it. We offer a few expedited shipping options for your convenience:

3 Day Select2nd Day AirNext Day Air

 

Expedited shipping fees will be calculated at checkout based on your shipping address.

We believe that everyone should be able to try Coop from the comfort of their own homes risk-free! That’s why we offer free returns and a 100-day return window for all our products, excluding face masks. If you’re not 100% satisfied with your purchase within the return window, contact us at 888.316.1886 or customerservice@coophomegoods.com. We’ll send you a prepaid return label to ship your item(s) back to our warehouse. Once we receive your returned item(s), we’ll issue you a full refund within 2 business days to the form of payment you made your purchase with.

If you have initiated a return with us during the 100-day return window and we’ve provided you with a prepaid return label, you then have 30 days to ship your order back to us to receive your full refund.

 

If we receive your returned order past the 30-day shipping window, we are only able to issue you store credit (Coop credit) in the form of a gift card, which will be emailed to you. Coop credit will be valid toward your next order on www.coophomegoods.com and is not redeemable for cash unless the balance on the gift card is below $10 USD.

 

When pillows are returned to our headquarters, our team sorts through the bunch and donates gently used pillows to local charities.