How do I adjust the pillow?
If you have an adjustable pillow, watch our video. It includes instructions on how to add or remove foam from your
pillow and how to customize it:
If you have a pillow with a non-removable cover, you can adjust the pillow following the below instructions:
- If the pillow has too much loft, you can spread the shredded memory foam to the sides of the pillow to reduce pillow height.
To do this, center your palms above and below the pillow. Then, sandwich the pillow and flap it up and down. You can
knead the memory foam to the sides of the pillow to thin out the center. The loft will move to the ends of the pillow,
reducing the height and making a perfect spot for your head.
- To increase the loft of the pillow, grab one end of the pillow and flap the pillow back and forth to help the memory foam to
bunch up. Knead the foam back to the center and the loft will be restored.
How do I increase the loft of the pillow?
Place the pillow in the dryer on low for 10 minutes. This will help the foam expand and should revitalize the loft to like-new levels.
If you have an adjustable pillow with a zippered cover, we offer additional packs of fill.
How do I wash my pillow?
Pillows with Non-Removable Covers:
-To Wash: Wash pillow in cold water, delicate cycle, with no bleach or fabric softener.
Wash with two pillows to balance the washing machine or a large towel if only one pillow is available.
-To Dry: Dry on low heat. Make sure pillow is completely dry before use.
Adjustable, Removable Cover Pillows:
Always separate the outer cover from the inner pillow before washing either item.
-To Wash: Wash in cold water, delicate cycle. Do not use fabric softener or bleach.
-To Dry: Tumble dry low. If you do not have a dryer, you can air dry the cover in the sun.
Make sure the cover is completely dry before use.
-To Wash: Secure the zipper closed with a safety pin to ensure that it does not open/spill memory foam during the wash.
Wash in cold water, delicate cycle. Do not use fabric softener or bleach.
-To Dry: Tumble dry low. If you do not have a dryer, you can air dry the inner pillow in the sun.
Make sure the inner pillow is completely dry before use.
How do I get rid of the “memory foam smell?”
Viscoelastic foam or "memory foam" tends to give off a smell when new. Because the memory foam in our pillows is freshly
manufactured and packed, it may give off a slight smell when you open it. To reduce the scent, place the pillow in the dryer
on low heat for an hour or two with a dryer sheet.
If you do not have a dryer, allow the pillow to air out for a day or two in direct sunlight.
Should I use an additional pillowcase?
The use of an additional pillowcase on our pillows is up to personal preference and you can do whichever option you prefer.
Should you decide to use an additional pillowcase, the dimensions of each of our pillows are below.
What are the dimensions of the pillow?
Standard: 20 inches x 26 inches
Queen: 20 inches x 30 inches
King: 20 inches x 36 inches
Body: 20 inches x 54 inches
The depth of our king, queen, and standard pillows is about 6 inches, but can be adjusted to meet your preference.
The depth of our body pillow can range from 6 – 10 inches, but can be adjusted to meet your preference.
Do the pillows contain PBDE’s?
No. Our foam is CertiPUR-US® certified and made without PBDEs (polybrominated diphenyl ethers), TDCPP or TCEP ("Tris")
flame retardants. We never want to expose our customers to toxic chemicals and we also manufacture our pillows in California,
where PBDE’s have been banned.
To read more about our CertiPUR-US® certification and what it means, you can visit their site, http://certipur.us
What are the dimensions of the mattress protectors?
Twin: 39 inches x 75 inches x 15 inches
Full: 54 inches x 75 inches x 15 inches
Queen: 60 inches x 80 inches x 15 inches
King: 76 inches x 79 inches x 15 inches
California King: 72 inches x 84 inches x 15 inches
Note that the AccuFIT Mesh band in our mattress protectors expands to fit mattresses up to 18 inches deep.
How long are the warranties for the pillows and mattress protectors?
Our pillows have a 5 year limited warranty. Our mattress protectors have a 15 year limited warranty.
To make a warranty claim, simply provide us with your order number. Should you give one of our products as a gift,
please provide the recipient with the order number. We cannot verify an order or enact a warranty without this.
Warranties only apply to products that are purchased directly from Coop Home Goods or its authorized seller, Marlow's Mercantile.
Any warranty claims outside of the 50 states are responsible for shipping.