While we’re based online rather than in a retail store, we offer a 100-night sleep trial to allow you plenty of time to try out your pillow at home. If you’re not 100% in love with your pillow during your trial period, let us know so we can figure out how to improve your experience or help you start a free, easy return.
If you’d like to touch a Coop pillow in person before buying it, you just might be in luck! Many medical professionals have partnered with us to offer Coop pillows in their clinics. Visit our Stockists page to find the location nearest you.
It’s not necessary and can actually block our pillow's breathability and cooling properties. Our outer cover is also machine washable and dryer friendly. However, if you want to personalize your pillow with a different pillowcase, it's completely up to you.
You deserve to experience your best sleep possible, so we offer free loft customization for purchases of our Original Pillow and Eden Pillow. This means that if you find that your pillow is not working for you as-is, simply call us and we will work toward customizing your fill to fit your needs.
The outer case is a blend of 40% bamboo-derived viscose rayon and 60% polyester. The fill is a viscoelastic polyurethane foam, also known as memory foam, which is coated in a fine layer of microfiber to help reduce clumping.
Whether you've spilled something on your pillow or you're just a clean freak, the good news is that your Coop pillow is fully machine washable! Hurrah! Just keep in mind that since our pillows are dense with memory foam fill, it will take several dryer cycles to get those innards completely dry. Patience, young grasshopper.
To Wash: Wash in cold water, delicate cycle. Do not use fabric softener or bleach.To Dry: Tumble dry low. Make sure the cover is completely dry before use.
To Wash: Secure the zipper closed with a safety pin to ensure that it does not open/spill memory foam during the wash. Wash in cold water, delicate cycle. Do not use fabric softener or bleach.
To Dry: Dry one pillow at a time. Tumble dry low until the inner pillow is completely dry before use. This may take several cycles and differs depending on your washer and dryer.
Please note that in order to maintain the integrity of your pillow, we do not recommend washing your pillow more than once a year.
New memory foam tends to have a slight scent as a result of the production process. No worries, you can easily reduce the scent by tossing the whole pillow in the dryer on low heat for an hour or two with a dryer sheet or dryer ball.
If you don’t have a dryer, allow the pillow to air out for a day or two in direct sunlight.
Memory foam is temperature sensitive, so the pillow will become firm at temperatures below 65° F. If exposed to temperatures below 50° F, the pillow will feel solid. We recommend throwing the pillow in the dryer on low heat for 30 minutes to warm up, or if you're in an area with the temperature above 65° F, you can let it warm up in direct sunlight.
Because we only use the highest quality memory foam for our pillows, we manufacture brand new foam in our factory. During the manufacturing process, the memory foam needs time to dry completely. At this stage, we use a black marker to mark the new memory foam buns with the manufacture date. As a result, some of the foam pieces may have remnants of this ink, but rest assured—it’s completely harmless. Additionally, our foam is CertiPUR-US® and GREENGUARD Gold certified, meaning that it has been rigorously tested for content, emissions, and durability and meets all standards.
Absolutely not—we only create products that we would feel safe using in our own homes.
That’s why our foam is CertiPUR-US® certified and made without PBDEs (polybrominated diphenyl ethers), TDCPP, or TCEP ("Tris") flame retardants. We would never want to expose our customers to toxic chemicals, and we also manufacture our pillows in California, where PBDEs have been banned.
To read more about our CertiPUR-US® certification and what it means, you can visit their site: http://certipur.us
It is required by the state of California that we, as the seller of our products, inform the public about the possible presence of certain chemicals in our products. While we do not believe that our products contain any of the chemicals covered under Proposition 65, we are nevertheless required to provide the following:
WARNING: This product contains a chemical (or chemicals) known to the State of California to cause cancer, birth defects, or other reproductive harm.
Please note that Coop Home Goods only uses CertiPUR-US® certified foam that is made without ozone depleters, certain flame-retardant chemicals (PBDEs, TDCPP & TCEP flame retardants), and heavy metals.At Coop Home Goods, we hold our products to the highest standards. If you have any questions about our products or Proposition 65, please contact our customer service department.
Our VIP discount code is available when you sign up for our VIP club on our website. To redeem it, just enter the code at checkout in the "Gift card or discount code" section and click "Apply." It is valid toward your next order and excludes bundles, sale items, and gift cards. Limit one code per order.
You'll receive a presentable box (perfect for gifting!) containing your rolled-up pillow and a little plastic bag stuffed with a 1/2 lb of extra fill. One end of the pillow's plastic packaging is left open to allow the pillow to air out.
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