What can we help you with?

Frequently Asked Questions


How do I adjust my pillow?

What is the difference between the Original and the Eden?

Are Coop pillows available in-store?

Should I use an additional pillowcase over my Coop pillow?

What does free loft customization entail?

What are the Eden and Original Pillows made out of?

How do I take care of my pillow?

How do I wash my pillow?

How do I get rid of the memory foam scent?

What are the dimensions of the pillow?

Why is my pillow feeling firmer than usual?

There are black pieces in my memory foam. What is this, and is it safe?

Do these pillows contain PBDEs?

California residents - questions about Proposition 65?

How do I redeem my VIP club discount?

How is the Original or Eden Pillow packaged?


What is OEKO-TEX certification?

What is CertiPUR-US certification?

What is GREENGUARD Gold certification?


How does the 100-night sleep trial work?

How much does shipping cost, and how long does it take?

How do I qualify for free shipping?

Do you ship internationally?

I put in the wrong shipping address. What do I do?

What's Coop credit?

My package went missing. Help!


What is the warranty on pillows?

What is the warranty on Pillow Protectors/Mattress Protectors?

What is the warranty on silk products?

What is the warranty on the Solstice Sheet Set?

What is the warranty on the Flip Mattress Topper?

What is the warranty on masks?

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